Last updated: July 2026.
This Privacy Policy explains how Prevedi24.ba, the provider of the Simultano service, collects, uses, shares, and stores personal data. It applies to visits to simultano.ai, communication with us, demo requests, and use of the service.
Who is responsible for processing
Prevedi24.ba is responsible for the processing of personal data described in this policy.
What data we process
The data we process depends on how you contact us and use the service. It may include:
- contact and business details you provide yourself, such as your name, business email, phone number, organization, and the content of your message;
- event and service usage details, such as the type of event, required languages, date, session settings, and support requests;
- speaker audio, transcripts, and translations when they are needed to provide the service;
- technical data needed for connectivity, security, and troubleshooting, such as IP address, device and browser type, and technical logs;
- data needed for contracting and billing, such as business contact details and order and invoice information;
- cookie-related data, if cookies are enabled, as described on the Cookies page.
Please do not send sensitive data through forms and messages unless it is needed for your inquiry or for providing the service.
Why we process data
We process personal data to:
- respond to inquiries, prepare a demo or quote, and provide support;
- contract, deliver, and bill for the service;
- process audio, transcripts, and translations while the service is in use;
- maintain the security, reliability, and technical soundness of the service;
- prevent misuse and resolve technical issues;
- meet applicable legal obligations and protect our rights;
- send service notifications or other messages you have consented to or that are permitted under applicable regulations.
Depending on the circumstances, processing is based on your consent, steps taken at your request before entering into a contract, the performance of a contract, compliance with legal obligations, or our legitimate interest in providing a secure and reliable service. When we rely on legitimate interest, we assess how the processing affects your rights.
Who we share data with
We may entrust data to service providers that help us with data hosting and processing, audio and translation processing, communication, support, and billing. They may process data only under our instructions and with appropriate confidentiality and protection obligations.
We may also share data with professional advisors or competent authorities when necessary to meet a legal obligation, protect rights, or respond to a valid request. We do not sell personal data.
Data transfers to other countries
If providing the service involves transferring data to another country, we will apply the safeguards required by applicable regulations. You can request information about such transfers and the safeguards applied through the contact listed in this policy.
How long we keep data
We keep data only as long as needed for the purpose it was collected for, the performance of a contract, service security, resolving potential disputes, and meeting legal obligations.
- We keep data from inquiries and communication for as long as it is needed to respond and continue the business relationship.
- We keep contract and billing data in line with obligations that apply to business records.
- When audio, transcripts, and translations are created, we keep them only as long as needed to provide the contracted service, after which we delete or anonymize them, unless otherwise agreed or required by law.
- We keep technical logs for as long as needed for security and troubleshooting.
When setting retention periods, we consider the type and sensitivity of the data, the purpose of processing, contractual obligations, and applicable regulations.
How we protect data
We apply organizational and technical measures appropriate to the type of data and the risks of processing. Access to data is limited to the people and service providers who need it to perform their tasks. No method of transmitting or storing data is completely risk free, so we regularly review and adjust our measures.
Your rights
Under applicable regulations, you can request:
- access to your personal data and information about its processing;
- correction of inaccurate or incomplete data;
- deletion of data when there is no longer a basis for keeping it;
- restriction of processing in the circumstances defined by law;
- data portability where applicable;
- objection to processing based on legitimate interest;
- withdrawal of consent at any time, without affecting the lawfulness of earlier processing;
- filing a complaint with the competent data protection authority.
To exercise your rights, write to us at kontakt@simultano.ai. We may ask for the information needed to confirm your identity and locate the data your request concerns.
Other people's data
If you provide us with another person's personal data, you should have an appropriate basis for doing so and inform that person about the relevant processing. The event organizer is responsible for lawfully collecting the audio and other data passed to the Simultano service.
Changes to this policy
We may amend this policy when the service, the way we process data, or applicable regulations change. The date of the last update will be shown at the top of the page, and we will notify users of significant changes in an appropriate way.
Contact
For questions about this policy, data processing, or exercising your rights, contact:
Prevedi24.ba
Email: kontakt@simultano.ai